This Privacy Policy explains how SH Labs LLC may collect, use, store, and protect information when you visit the WP Border Control website, request support, download products, or purchase paid services.
Information We May Collect
Depending on how you use the site, we may collect information such as your name, email address, billing details, account details, website information related to support requests, and limited technical or diagnostic information needed to provide updates, downloads, and customer support.
How We Use Information
We may use collected information to deliver downloads, process transactions, provide customer support, improve our products, communicate important service information, prevent abuse, and maintain the security and reliability of our systems.
Cookies and Analytics
The website may use cookies, session data, or analytics tools to improve site functionality, understand site usage, and support account or checkout flows. These tools may help us understand what content is helpful and where the customer experience needs improvement.
Third-Party Services
We may use trusted third-party services for payments, email delivery, licensing, analytics, hosting, security, or support workflows. Those providers may process limited information as needed to perform those services subject to their own policies and obligations.
Support and Diagnostic Information
If you contact support, you may choose to share screenshots, environment details, logs, URLs, or other diagnostic information. Please avoid sending sensitive information you do not want reviewed. We use support information only to help resolve the issue, improve the product, or maintain account records.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, enforce agreements, or meet legitimate operational and legal obligations.
Data Security
We take reasonable steps to protect information, but no website, software, transmission method, or storage system can be guaranteed completely secure. You are also responsible for protecting your own devices, WordPress environment, credentials, and backups.
Your Choices
You may choose not to provide certain information, but some features such as purchases, support, updates, or account-based services may not work without it. If you need help with account, billing, or data-related requests, use the support page linked in this website footer.
Policy Updates
We may update this Privacy Policy from time to time. Continued use of the website or services after an update means the current posted version applies.