This Refund Policy applies to purchases made for WP Border Control products or related services offered by SH Labs LLC.
Free Version
The free version of WP Border Control is available without charge and does not include a refund right because no purchase is required.
Digital Product Nature
WP Border Control Pro and related digital products are software products delivered electronically. Because access to downloads, license keys, updates, and product materials may be provided immediately, refund requests are evaluated carefully and in good faith.
Eligible Refund Requests
If you believe a purchase was made in error, the product could not be delivered, or the product materially failed to function as described in a supported environment, you may contact SH Labs LLC through the support page to request review. Refund requests should be submitted promptly after purchase so the issue can be investigated while details are current.
Non-Refund Situations
Refunds may be declined for reasons such as change of mind after substantial use, failure to review the product description before purchase, incompatibility with unsupported third-party systems, customer-caused configuration issues, misuse, abuse, or requests made after an unreasonable period of time.
Duplicate or Accidental Charges
If you believe you were charged more than once for the same purchase by mistake, contact support and we will review the transaction promptly.
Chargebacks and Disputes
Please contact support before opening a payment dispute whenever possible. We are more likely to resolve issues quickly when we can review the order directly with you first.
Policy Updates
SH Labs LLC may update this Refund Policy from time to time. The version posted on the website at the time of your request will apply unless otherwise required by law.